Air Italy customer service Contacts (phone and email)

Air Italy customer service

Contact Air Italy: Find below customer service details of Air Italy, including phone and email. Besides contact details, the page also offers a brief overview of the airline. Reach the customer service below for support, complaints, or feedback.

Head Office

Air Italy S.p.a.

Centro Direzionale

Aeroporto Costa Smeralda

Olbia, Sardinia

Phone: + 39 0789 52600

Customer Service

Phone: 892 928 (Italy)

Phone: +1 866-387-6359 (US)

Phone: +33 186260657 (France)

Phone: +49 5218988052 (Germany)

Phone: +44 2038681778 (UK)

Phone: +39 0789 52682 (others)



About Air Italy

Air Italy is an Italian airline launched in 2018 and operating from its headquarters at Olbia, Sassari. The airline operates all flights from its main hub at Milan-Malpensa Airport. With a fleet of fourteen aircraft, the airline connects to more than 21 destinations. It has codeshare agreements with British Airways, Iberia, Qatar Airways, Air Moldova, and Bulgaria Air.

Currently, Air Italy connects fliers to and from Toronto, Cairo, Accra, Delhi, Bergamo, Bologna, Catania, Lamezia Terme, Milan, Naples, Olbia, Palermo, Rome, Turin, Venice, Verona, Lagos, Dakar, Bangkok, London, Los Angeles, Miami, New York City and San Francisco. Fliers can see the flight schedule and the network on the website. You can also input origin, destination, and date to see the available flights.

Booking of flights can be made online using major credit cards. You can choose between Economy or Business Class. The privileges and details on meals, onboard entertainment, and related information are available on the website. Cancellation and refund policies vary according to fare type. You can read the same on your ticket or speak to a customer service agent before making your purchase final.

Fliers can avoid the airport queues and do web check-in. You will need to simply input your ticket number and name to do web check-in. You can download a boarding card seven days before departure. Airport check-in opens 2-3 hours before flight departure.

Each passenger is allowed to carry one hand baggage with a weight not exceeding 8kg. For domestic flights, Economy Classic fliers can carry one bag with a max 23kg weight. Economy Premium and Premium fliers can carry two bags. Premium business-class fliers can carry checked-in bags with 32kg weight. Read the prohibited items under the FAQ section before preparing for your journey. Have you lost your baggage? You can reach the airline’s help desk at the airport or submit a form online. If your checked baggage came damaged, you could submit a claim form for compensation. Details are available on the website.

Suppose you are a frequent flier, register for the Meridiana Club loyalty program to earn and redeem reward points. The membership is free to join. The tiers you will find include Silver and Gold. The points accumulated vary according to the booking class and flight distance. For more information or queries on payment, schedule, flight status, refund, cancellation, lost baggage, frequent flier program, career, or others, reach the Air Italy support.