Century 21 customer service Contacts

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Century 21 customer service

Contact Century 21: Find below the official customer service details of Century 21 Department Stores, including phone and email. Besides contact details, the page additionally offers a brief overview of the company. Reach the customer service below for support, complaints, or feedback.

Head Office contacts

Century 21 Department Stores

22 Cortlandt Street

New York, NY 10007

United States

Customer Service

Phone: 877-350-2121

Email: [email protected]

About Century 21

Century 21 is a popular American department store chain that was established in 1961. Headquartered in New York City, Century 21 has a number of stores in New York, New Jersey, Pennsylvania, and Florida. The flagship store is located in Lower Manhattan and is spread across 220,000 sq ft and seven floors. Century 21 sells products that range from clothing, footwear, fashion accessories to electronics. The flagship store in New York opens from 8 am to 10 pm on most days (exception being Saturday and Sunday). You can visit the website for Century 21 locations. Century 21 also operates an e-commerce channel where you can shop using major credit cards.


Products that can be shopped online include blazers, jackets, jeans, shorts, trousers, dresses, tops/tees, shoes, hats, wallets, belts, watches, handbags, dinnerware, bedding, home appliances, gadgets, cameras, phone accessories, among others. Browse the Clearance section for discount items. You can filter products by brand, color, price, and other specifications. Purchases on Century 21 can be made using Visa, MasterCard, American Express, Discover, and Century 21 gift cards.

Customers can opt for a standard or expedited shipping during check out. Orders are processed within 5-7 business days. You can track the status of delivery from your account online. Shoppers enjoy a 45-day return policy on most items. If you are a regular shopper at Century 21, register for the C21STATUS Credit Card to earn and redeem points on all purchases. For more information or queries on store locations, payment, cancellation, refund, or others, reach the Century 21 customer service.

Century 21 Regular Business Hours

  • During Weekdays: You will see that the stores are open Monday through Friday, 9 am to 8 pm, local time. You will require to reach out to the customer service department for particular hours of operation, considering the hours differ by location.
  • During Weekends: The majority of the century 21 stores are open Saturday 10 am to 8 pm, and Sunday 11 am to 7 pm, local time. Contact your neighborhood store or the customer service department for specific hours of operation. The store hours differ by location.

Century 21 Holiday Hours

You will notice that the shops will adjust hours or close on the holidays. You will need to reach out to the century 21 customer service department for specific holiday hours. The marked holidays include:

  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Thanksgiving Day

Century 21 Special Event Hours

There is no notice of special events on the website. However, you can contact the customer service office or your local store for information relating to local events.