Find below the customer service information of Coupang, South Korea. Besides contact details, this page also offers a brief overview of the ecommerce company.
Tower 730, 570 Songpa-daero
Songpa-gu Seoul, 05510
Phone: +82 1577-7011
Coupang is a popular South Korean ecommerce company established in the year 2010. Founded by Bom Kim, the company started as a discount portal similar to Groupon. Soon it forayed into ecommerce sector & began selling a wide range of products. With more than 15 million active customers, it is today one of the largest ecommerce company in the country. Besides facilitating shopping, Coupang also acts as a marketplace allowing thousands of sellers to list their products and generate income. Listed on the New York Stock Exchange, Coupang sells both domestic and international brands. You can pick from homeware, electronics, apparel, footwear to toys. The company even has its own private label on clothing & cosmetics. Besides South Korea, Coupang also has begun works targeting consumers in Taiwan & Japan. Other brands and services part of the Seoul-based company cover Rocket Delivery, Rocket Wow, Rocket Fresh, Coupang Eats, Coupang Flex & Coupang Play. Employing more than 50,000, Coupang posted revenue of US$12 billion in 2020.
Shopping can also be done on the Coupang website or smartphone app for Android & iOS. You can shop by keyword, category or brand. Currently, the website is only open in Korean. On the homepage of the website, you will see a list of trending items, along with those on sale plus items newly launched. The product pages have high quality images, along with description, features & specifications. Additionally, you can read details on the seller and also peruse through the reports left by other buyers. Products you can currently shop include apparel, cosmetics, children’s clothing, food, household things, home appliances, furniture, books, toys, stationary, pet supplies, car accomplices, and other general merchandise. Through Rocket Fresh, you can even order fresh fruits, vegetables, meat, dairy, sauces & groceries. Early morning or same day delivery is available under Rocket Fresh.
Coupang processes & ships items swiftly, thanks to over 100 independent distribution centers.
Payment for purchases on Coupang can be made using credit card, mobile wallet, Coupay & Internet banking. Coupay is a secure & fast payment service provided by Coupang. Once a card has been designated and linked to the account, users can purchase things by simply inputting a password or through biometric authentication. Discount coupons & gift cards as well can be used for purchases. Once an order has been placed, Coupang will send an email with verification and tracking details. Coupang currently offers both standard & expedited shipping. Most orders under standard shipping do not carry any charges. The company offers an ultra-fast delivery service called Rocket Delivery. Members with a Coupang Rocket membership will get free delivery. There is also the Rocket Wow service. Members of the program receive products next day (on eligible orders). They also enjoy a return window of not longer than 30 days. Otherwise products only offer a 7 day return window. It can vary on sale products & certain categories. You can view your order history or achieve current orders by signing into account. For questions, complaints or feedback, you can reach the Coupang customer service via phone calls or email.