Find below the official customer service details of InstaShop, UAE. Besides contact details, the page additionally offers a brief overview of the on-demand delivery company.
Head Office contacts
JLT, Dubai UAE,
PO Box 24645
Phone: +971 48795000
Email [email protected]
InstaShop is a growing on-demand grocery shopping app that connects consumers with vendors and retailers in the Middle East. The company was founded by entrepreneurs John Tsioris and Ioanna Angelidaki in 2015. Based out of Dubai, the emerging grocery marketplace was acquired by Berlin-based Delivery Hero in 2020. There are currently more than 500,000 users in five markets. Besides UAE, the services are available in Lebanon, Egypt, Bahrain, and Greece. Not just groceries, the platform facilitates orders for food, home supplies, pharmacy, and flowers. It partners with 1,500+ vendors, so customers can order everything needed for home without having to venture out.
To start shopping, download the the InstaShop app for Android or iOS. Once installed, register your mobile and select your location where you need goods delivered. You can enter your city or pin code to shop from outlets near you. You can choose to shop from a specific supermarket or browse the catalog by category or keyword. Popular supermarkets featured include Union Coop, Almaya, Zoom, Metro, Spar, Aswaaq, and Spinneys. Shopping can be done in a jiff by adding items to the cart. You can re-order from your favorites and save time. Products you can shop on the platform include vegetables, fruits, dairy, bakery, beverages, snacks, canned food, meat/fish, organic products, pet care items, household care products, cosmetics, to name a few. If ordering from a restaurant, you can choose an item from the menu, customize the order, add quantity and proceed to checkout.
Shopping on InstaShop can be done using a major debit/credit card or cash on delivery. Payments are processed through a secure payment gateway. If you have a coupon, you can apply same at the checkout page. InstaShop delivers to most locations across the UAE, Bahrain, and Qatar. There might be a minimum order requirement with some retailers. Many of the supermarkets and vendors offer round-the-clock delivery. As for delivery time, the platform assures users will receive orders within 30-60 minutes or earlier. You can track the delivery after placing an order. If there is a delay in delivery, you will be intimated on same through a push notification or call.
You cannot change the address after payment confirmation. You can, however, schedule the delivery and choose from one of the time slots convenient. As for cancellation, note that you can cancel your order within five minutes after it has been placed; if you received an incorrect or damaged item, do reach the support for replacement or refund. If you frequently use the service, shopping on InstaShop will be a rewarding experience. Customers earn InstaPoints on every purchase. The same can be converted to credit on future orders. For queries or complaints on payment, cancellation, refund, or others, reach the InstaShop customer service.