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Madison Square Garden Customer care contacts

by Exposeuk
Madison Square Garden


4 Penn Plaza,

New York, NY 10001

United States

Directions: Google Maps

Support Phone numbers

Phone: 212-465-6000 (general)

Phone: 212-465-6225 (guest relations)

Phone: 212-465-6771 (suites)

Phone: 888-609-7599 (disabled services)

Phone: 212-465-6299 (report lost & found)

Email: guestrelations@msg.com (guest relations)

Email: disabledservices@msg.com (disabled services)

Email: msgsuites@msg.com (suites)

About Madison Square Garden

Madison Square Garden is a landmark tourist attraction in New York City. The multi-purpose arena is located in Midtown Manhattan and was opened in 1968. Spread across 820,000 sq ft, the indoor arena regularly hosts basketball, ice hockey, concerts, theater shows, and entertainment events. Most commonly known as The Garden or MSG, the arena is home to NHL’s New York Rangers and NBA’s New York Knicks. One of the world’s top sports arenas, Madison Square Garden, consists of five floors and has a seating capacity of close to 20,000. Every year there are more than 300 events hosted at the stadium. If visiting the first time, you can access the seating map to see the entrances, floors, and elevators. You can enter the arena from the 31st Street, 33rd Street, and 8th Avenue.

Owned by Madison Square Garden Entertainment, the state-of-the-art facility can be easily accessed through commuter rail, subway, and bus. If taking the subway, you can alight at the 34th Street-Penn Station 7th avenue, 9th avenue, and 34th Street-Herald Square. Madison Square Garden is just adjacent to Penn Station. You can take MTA’s M20, M34 M34A, and Q32 to reach Penn Station. Public transportation is suggested on event days to avoid the hassles of parking. The indoor arena does not have an official parking area. However, you will find a number of parking garages and spots around the venue. You can pre-book your parking through the ParkWhiz app. Being centrally located, visitors should not find it a challenge to reach the venue. Just minutes from the venue are popular tourist landmarks such as Empire State Building, Times Square, and Rockefeller Center.

Open year-round, and Madison Square Garden is always bustling with tourists and locals. You can track all the current and upcoming events on the website. As for tickets, you will need to approach the club directly to reserve a seat or enquire about season tickets. New York Rangers and New York Knicks sell tickets directly through the website and phone. Details are published on the respective websites. For concerts, shows, and other events, you can book tickets on the popular ticketing portal Ticketmaster. You can pay through all major credit cards and PayPal. Note that all event ticket sales are final. However, if the event has been canceled or postponed, you can are entitled to a refund. Will Call tickets and other inquiries can be made at the Box Office as well. Download the official MSG app for Android or iOS to buy tickets or to view and save the same.

Fans and guests looking for a luxurious seating experience can enquire about the range of hospitality options. You have suites and clubs with high-end amenities. Suite options include Event Level Suites, Lexus Level Suites, Signature Level Suites, and Garden Lounge. The prices and features vary on each. They offer plush seating, HD flat-screen TVs, VIP entrances, and world-class food and beverage options. The Event Level Suites can accommodate up to 8-13 people, while others can accommodate 12-21 people. When visiting Madison Square Garden, note that you are prohibited from bringing large bags, signs/banners, video cameras, weapons, selfie sticks, outside food and beverage, and skateboards. If visiting New York City for the first time, don’t miss out on the opportunity to tour the Madison Square Garden. The ‘All Access Tours’ at Madison Square Garden run daily between 9.30 am to 3 pm, not taking into account the event days. Tickets can be bought online easily, at the Box Office, or through Ticketmaster. The 75-minute guided tour will take you through the backstage areas of the arena, the playing courts, VIP areas, and the dressing room.

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