S7 Airlines customer service contacts (phone and email)

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S7 Airlines customer service

Contact S7 Airlines: Find below customer service details of Russia’s S7 Airlines (Siberia Airlines), including phone and email. Besides contact details, the page offers information on the airline’s products and services. Reach the S7 Airlines customer service below for queries, complaints, or feedback.

S7 Airlines Head Office

Siberia Airlines PJSC

Russia 633104, Ob-4

Novosibirsk region

S7 Airlines Customer Service

Phone: 8-800-700-0707 / 200-0007

Phone: +7 (495)777-9999 (international)

Phone: 8-800-100-77-11 (frequent flier program)

Email: callcenter@s7.ru

About PJSC Siberia Airlines

S7 Airlines, formerly known as Siberia Airlines, was founded in the year 1957. Today it is the largest domestic airline in Russia, with a fleet of some 60 aircraft. Operating from its main hubs at Domodedovo International Airport and Tolmachevo Airport, S7 flights connect to over 85 destinations. The airline is a member of the OneWorld global alliance. In 2014, S7, along with its associate companies, served some 10,066 mln passengers.

With a large route network, S7 also has code-sharing agreements with Aegean Airlines, Finnair, Iberia, British Airways, El Al Israel Airlines, Qatar Airways, Etihad Airways, Asiana Airlines, TAP Portugal, Japan Airlines, and Cathay Pacific Airways. Within Russia, S7 covers all major cities that include Moscow, Saint Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Rostov-on-Don, and Chelyabinsk. Internationally, the airline connects cities in Spain, Turkey, Greece, China, Thailand, France, Germany, Italy, Egypt, Czech Republic, South Korea, and Austria.

Booking tickets can be done on the website or using the S7 mobile app. Payments can be made using Visa/MasterCard credit cards or at any S7 ticket office nearest to your address. In addition to flights, fliers can also book a hotel, rent a car and do much more on one single platform. Not sure about the schedule? Or looking for a flight status? The website has all this information in real-time to help you make the right choices. Suppose you need to make a change to your existing reservation; simply log in on the website and do the necessary to your itinerary. That is not all, and you can avoid the queues at check-in counters by doing a web check-in for your flight.

There are two cabin classes – Economy and Business class. Passengers of Business Class enjoy priority check-in, increased baggage allowances, lounge access, spacious seats, fine dining, and rich in-flight entertainment. S7’s Business Lounges are currently available at Domodedovo (Moscow) and Tolmachevo (Novosibirsk).

Coming to baggage, S7 allows Economy Class passengers to carry one piece of cabin bag with max weight not more than 7kg. For check-in bag, S7 allows one piece with a max weight of not more than 23 kg. Business Class passengers can carry two bags with each 32kg max weight. If you need to carry additional bags, you can pay for the same at the airport. For a complete baggage guide, click here.

Do you use S7 often for your travel? Then you must enroll in the S7 Priority frequent flier program through which you can earn and redeem miles. You can earn miles on flights (including on Oneworld alliance airlines), hotel reservations, car rental, shopping, and bank cards. There are four membership tiers – Classic, Silver, Gold, and Platinum. Besides points, members enjoy a range of benefits that include free excess baggage, priority check-in, and boarding, access to lounges, among others. Only Gold and Platinum members can have access to business class lounges.

For more information, or queries on booking a ticket, refund/cancellation, cargo, lost baggage, or others, speak to an S7 Airlines customer service representative.

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