Viator customer service contacts (phone, email)

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Viator contacts

Contact Viator: Find below the official customer service details of Viator.com, including phone and email. Besides contact details, the page also offers a brief overview of the tour company. Reach out to the the customer service below for queries, complaints or feedback.

Head Office contacts

Viator Inc,

360 Third Street, Suite 400

San Francisco, CA 94107

United States

Customer Service

Email: feedback@viator.com

Phone: 866-648-5873

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About Viator

Viator is a travel website showcasing top local tours and activities, curated and handpicked by experts. Founded in 1995, the company is today part of TripAdvisor. On the website, travellers can browse through more than 1 million verified reviews, photos and videos. Viator partners with major hotel chains and airlines, online travel agencies and tour groups, to provide with best experiences. The website is available in 11 languages, serving key markets in Europe and Asia. Viator is headquartered in San Francisco, US.


On the homepage, travellers can search by destination, attraction and tour. Some of the top destinations featured include Rome, Paris, London, Barcelona, Florence, Amsterdam, Venice, Tokyo, New York, San Francisco, Sydney, Melbourne and Dubai. As you click on a particular destination, you will see a list of top attractions and sightseeing places in the city. You can then proceed to book a tour after seeing the pictures, reading the highlights and even customer reviews. You can also see the duration, schedule and all that is part of the package. The experiences include museums, monuments, aquariums, VIP tours, city tours, dining, cooking classes, helicopter tours, sea-plane flights, cruises, surfing, safaris, theme parks, shows and concerts.

You can book tours in more than 2,400 destinations. Viator promises low cost pricing on all the packages featured on the platform. Payment can be made using Visa, MasterCard, American Express, Discover and PayPal. Note that travellers can cancel booking 7 days before activity for a full refund. The cancellation and refund details will be specified in the terms and conditions page. You can simply sign in to your account to view or manage your booking. For more information or queries on payment, refund, cancellation, discounts, destinations, or others reach the Viator customer service.

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