Contact JB Hi-Fi: Find below the customer service details of JB Hi-Fi, Australia, including phone number, address, and email. Besides contact details, the page further offers a brief overview of the company. Reach the customer service below for support, any complaints, or feedback.
Head Office
JB Hi-Fi Group Pty Ltd
Level 4, Office Tower 2,
Chadstone Place, Chadstone Shopping Centre,
1341 Dandenong Road,
Chadstone VIC 3148, Australia
Phone: +61 3 8530 7333
Customer Service
Phone: 1300 746 752 (JB Hi-Fi Solutions)
Email: order-cancel@jbhifionline.com.au (for cancellations)
Email: orders@jbhifionline.com.au (online order queries)
About JB Hi-Fi
JB Hi-Fi is an Australian electronics retailer founded by John Barbuto in 1974. Headquartered in Melbourne, the company has a network of more than 300 stores in Australia as well as New Zealand. In 2016, JB Hi-Fi acquired The Good Guys, a well-known chain of consumer electronics stores, giving JB Hi-Fi an edge in the market. JB Hi-Fi and its subsidiaries together contributed to sales of $5.63 billion in 2017.
Find the nearest JB Hi-Fi store on the website by browsing the store directory or inputting the suburb or postcode in search. Shopping can also be done online on the e-store. Product categories found include computers, tablets, televisions, headphones/speakers, gaming, music, cameras, drones, smartphones, health/wearables, musical instruments, and home appliances. Products can be filtered by sub-category, features, brand, and price.
Sign up for JB Hi-Fi Instant Deals to get the hottest offers and membership vouchers in your inbox. Purchases on the website can be made using Visa, MasterCard, PayPal, mobile wallets, and JB Hi-Fi gift cards. Shipping options are revealed during checkout. You can opt for JB Hi-Fi’s standard delivery or express delivery. The standard delivery takes 2-4 business days, while the latter takes 1-2 business days. The cheapest would be the services offered by Australian Post Mail. There is also the Click & Collect service that allows shoppers to purchase goods through the JB Hi-Fi website and pick them up at a store.
Delivery charges vary according to product and address. Note that international orders can take 2-4 weeks, and customers will be responsible for import duties and taxes. As for return policy, the period for return depends on the product category. Refunds will only be processed if returned in their original condition with tags intact. Read the terms and conditions on returns before confirming a purchase. Have a special occasion coming? Purchase a JB Hi-Fi gift virtual or physical gift card that can be redeemed at the store or online. You can set your own currency value for credit. For more information or queries on payment, refund, cancellation, careers/jobs, or others, reach the JB Hi-Fi support.
