Find below the customer service details of WorldRemit. Besides contact details, the page also offers a brief overview of the company.
Head Office
WorldRemit Ltd
62 Buckingham Gate
London SW1E 6AJ
Phone: +44 (0)20 7148 5800
Support
Phone: 1800 130478 (Australia)
Phone: +1 888 772 7771 (Canada)
Phone: +33 2 72 24 21 17 (France)
Phone: 0800 7243141 (Germany)
Phone: +852 3008 1718 (Hong Kong)
Phone: +60 1800 818 717 (Malaysia)
Phone: +63 2827 11566 (Philippines)
Phone: +34 960 473 401 (Spain)
Phone: +65 3159 0808 (Singapore)
Phone: +278 000 14936 (South Africa)
Phone: +44 20 7148 5800 (UK)
Phone: +1 888 772 7771 (US)
About WorldRemit
WorldRemit is a popular fintech company providing money transfer services. Launched in 2010, the company operates from its headquarters in London, UK. Founded by Ismail Ahmed, WorldRemit allows individuals to send money on the go through the app and track the same real-time. The company, with its staff of more than 1,000, caters to 4 million customers in 150+ countries. Users have the option to transfer money in 90+ currencies. Money can be sent via bank deposit, mobile money, or cash pickup. Popular in India, Kenya, the Philippines, Nigeria, and Ghana, the website claims most transfers are authorized within minutes.
New customers can start with the promotion of having to pay no fees on the first three transfers. To start, register for an account on the website or Android/iOS app. You can then proceed to choose from the list of countries and transfer methods. The app will then ask you to choose how much you want to transfer. There is a rate calculator to estimate what you would be paying a fee for every transaction. The exchange rate as well will be shown. When you choose to send money, you can opt from a bank transfer, cash pickup, WorldRemit Wallet, and AirTime Top Up (a mobile recharge of prepaid plan). The website states transfer methods vary by country. Users can pay for their transfer by debit/credit card, prepaid card, bank transfer, and other methods. WorldRemit supposedly is on average 20% cheaper compared with Western Union or Moneygram.
With just a few clicks, users can send money to 150+ countries. The industry-leading technology protects every transaction on the platform. It is also regulated in the UK by the Financial Conduct Authority (FCA) and is licensed by government regulators globally. Once a transaction has been made, users can log in to their account and check the transfer status. Note that funds are usually available to collect instantly. The recipient will need to carry a valid photo ID and transaction reference to pick up cash. The recipient will not be charged when collecting money as cash. Choose WorldRemit Wallet for storing money in one or several currencies. The Wallet is currently restricted to few countries. Another instant money transfer option is through a bank account. The fees depend on the country you’re sending to
If intending to cancel a transaction, you are advised to do the same earliest. If the transaction is paid out, you may not be able to cancel and request for refund. In cases of successful cancellation, a refund will be credited within 7 days, depending on the payment method. You will get an email with details if the cancellation has been successful. For complaints or queries on payment, cancellation, refund, career, or others, reach the WorldRemit support.
