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Air Canada Customer service contacts

by Exposeuk
Air Canada Customer service

Air Canada is the official flag carrier and largest airline of Canada. It is the founding member of Star Alliance, with its corporate headquarters in Montreal and its largest hub at Toronto Pearson International Airport.

In January of 2019, Air Canada completed the purchase of the Aeroplan from Aimia.

Air Canada Centre Location

7373 Côte-Vertu Blvd. West

Saint-Laurent, Quebec H4S 1Z3


Phone Contacts

Main: (514) 422-5000

Toll-Free: (888) 247-2262

Air Canada – Customer Relations

PO Box 64239,

RPO Thorncliffe

Calgary, AB, Canada

T2K 6J7

Email Contacts

Contact us form

Online webmail page for air ticketing, payment, and billing issues.

We have been notified by some Air Canada consumers that they have received the following the message when attempting to reach out to customer contacts at Air Canada: “Email messages to official contacts listed on your site were then rejected: Sorry, we were unable to timely deliver your message to the following address. : 550: #5.7.1 Your access to the submit messages to this e-mail system has been rejected.”

Customer Service Resources

As we always recommend, begin by addressing your query with Customer relations. If that does not quickly resolve the matter, then write your query to the General Manager, Customer Relations and Executive Centre to the Senior Customer Service contact (listed under the Executive contacts). Tell them your issue in detail and give them a week to respond. If they don’t respond or even refuse to help, write to the next executive shown. If necessary, repeat this weekly going up the chain of Executives one at a time.

Do not simply write an email to the President/CEO. This could severely limit your ability to faster resolve your issue.

Social Media Contacts



Executive Contacts

Primary Contact

Twyla Robinson

Director Customer Care & International Operations

Air Canada Centre

7373 Côte-Vertu Blvd. West

Saint-Laurent, Quebec H4S 1Z3


Secondary Contact

Anthony Doyle

Vice President Customer Contact Centres

7373 Côte-Vertu Blvd

West Saint-Laurent, Quebec H4S 1Z3


Or: MD.ContactCentres@aircanada.ca

Craig Landry

Executive Vice President, Operations

Air Canada Centre

7373 Côte-Vertu Blvd

West Saint-Laurent, Quebec H4S 1Z3


Landry has official oversight for Contact Centres and Customer Relations.

Chief Executive

Michael Rousseau

President and the Chief Executive Officer

Air Canada Centre

7373 Côte-Vertu Blvd.

West Saint-Laurent, Quebec H4S 1Z3


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