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Aliexpress Customer care contacts: Phone number, Email

by Exposeuk
Aliexpress Customer care contacts

Launched in 2010, Aliexpress is a Product of Alibaba based in China. It is one of the biggest retail companies in the world that actually beats Amazon in some parts of the world, like Russia and Brazil. The company actually ships a good number of items to US consumers at a lower price as compared to Amazon. In this post, I will show you the Aliexpress customer care contacts phone number, email address, and other useful channels to reach support.

AliExpress.com started as a business-to-business marketing and selling portal. It has so far expanded to be a cloud computing, business-to-consumer, consumer-to-consumer, and even payment services, alike. AliExpress is currently accessible in the languages Polish, Portuguese, English, Italian, Spanish, Dutch, French, German, and Russian. Buyers outside of the country borders for these languages are automatically served with the English version of the site.

Also Read: Esurance quotes and customer care contacts-Phone number & Email

AliExpress is distinct from Amazon since it acts only as an e-commerce stage and does not sell merchandises directly to consumers. It straight connects Chinese businesses with customers. AliExpress.com differs from fellow Alibaba group-subsidiary Taobao in that AliExpress platform is primarily steered towards international buyers.

Contact of AliExpress.com customer service

Address: Alibaba (China) Co., Ltd:
969 West Wen Yi Road
Yu Hang District
Hangzhou 311121, China

Phone number: +86 571-8502-2088

Email: tradesecurity@aliexpress.com

Online chat: Go Here


More About Aliexpress

On AliExpress official website, shoppers can get millions of products which are spread across 40 categories and many subcategories. There are thousands of retailers, many offering free shipping on various products worldwide. Buyer Protection ensures a safe shopping experience. Customers will receive a full money refund if the order does not reach them or is not matching the information mentioned on the sales page. Besides English language, AliExpress is available in Russian, Korean, Arabic, Spanish, French, Indonesian, German, Italian, Turkish, Japanese, and Hebrew languages.

Products sold on aliexpress

Shopping on the AliExpress platform can be done via the web or from the official app for Android or iOS devices available on all major app stores. You can quickly search for products by keyword or from the categories placed on the menu.

Commodity categories sold on Aliexpress include apparel, video surveillance, tools, smartphones, computers, kitchen appliances,laptops, office/school supplies,computer peripherals, tablets, auto replacement parts,laptop accessories, luggage, shoes,servers, cameras, wearable devices, jewelry products, home decor items, bags, sporting goods, watches, toys, car electronics, exterior/interior accessories, lighting, furniture, home appliances, hardware, among others.

Products can further can be filtered by different parameters such as price. Color, size, and brand. On every product page, you will find a comprehensive description, reviews, feedback by other buyers, packaging details, item specifications, and shipping information. Always Visit the Clearance segment if you are looking for hot bargains.

Payment Methods in Aliexpress

As for accepted modes of payment, shoppers can pay for goods via MasterCard, Visa card, Western Union, Alipay services, American Express, and direct bank transfer. During the checkout page, you will want to watch out for extra import duties, taxes, or additional customs related charges transferred to you.

Aliexpress Customer care contacts:Shipping Methods

Suppliers from China ship products through top logistics companies such as ePacket, UPS, FedEx, China Post, DHL, TNT, EMS, HongKong Post, and even Singapore Post. The item shipping time differs according to the customer region and logistics company operations. AliExpress ships products to over 200 countries worldwide.

Orders are fulfilled within 3 to 60 business days. If you need to return or just cancel your order altogether, you can do the same by signing into your Aliexpress account. Customers need to open a dispute and then request for a refund from the seller.


The refunds can take from 7 to 10 business days.AliExpress further allows people to start an e-commerce company through the dropshipping model. Sellers need not bother about inventory or shipping methods as all of the same is taken care of by Ali suppliers and manufacturers. You can obtain a number of guides on starting a dropshipping business model on the web. For more information or queries regarding payment, cancellation, refund, shipping, or other issues, reach the AliExpress support through the Aliexpress Customer care contacts given above.

While Alibaba is primarily known as a B2B company, there is another equally popular entity by the same owners that cater to individuals and consumers called AliExpress. The B2C platform was first launched in the year 2010 and had millions of products and deals directly from Chinese manufacturers. As the products are sourced and shipped from China, you will find the costs relatively cheaper than shopping on Amazon or eBay. There are more than 100 million products from a wide range of categories, including apparel, consumer electronics, computer peripherals, home appliances, toys, cosmetics, footwear, jewelry, and fashion accessories. While on Alibaba, you need to order in bulk, on AliExpress, you can even order a single item to be shipped to more than 200 countries. AliExpress is also extremely popular for its dropshipping model.

Shopping on AliExpress

Many buyers are unaware of the fact that AliExpress does not sell products directly but is a marketplace that allows businesses and factories to showcase their products and connect with buyers from around the globe. You will find products listed for as low as 20 cents. The deals are irresistible and too good to be true. But purchasing directly from manufacturers has its own advantages. Besides the large catalog to explore, on AliExpress, you have flash deals on some of the most sought-after items. Shopping can be conveniently done on the web or Android and iOS apps. You can further shop by the new arrivals, top-selling, and those on clearance sale to unload the overstocked merchandise.

If you are shopping on AliExpress first time, it is important to check the product’s description and seller’s policies carefully. The product page has the highlights, color, size, and specifications, along with pictures giving a closer glimpse of the item, so you can be realistic on your expectations. Visit the reviews section to read comments left by other buyers. More importantly, it is important to note that merchandise bought on AliExpress is shipped from China and can take weeks or even months for delivery. As you make your payment and checkout, do read the duty or custom policies and delivery timeframe. Also, provide your complete address with a landmark, so deliveries reach you promptly.

With the ocean of products and manufacturers, it is not always that you have a pleasant experience shopping on AliExpress. Some of the common complaints have to do with receiving poor quality items, defective goods delivered to the wrong address, slow shipping, and being denied a refund. If you have any of the aforementioned complaints or want to simply report a scam or fake seller, here are some of the options to consider.

  1. Open a Dispute on My AliExpress

For the uninitiated, all orders placed on AliExpress come with the Buyer Protection guarantee. After you have tried reaching the seller and could not receive a resolution, you can open a dispute and request assistance. The policies state you can open a dispute if the order hasn’t been shipped, it doesn’t match the description, the order did not arrive at all, or the product ordered was fake. The delivery protection states if you have not received the item within the stated delivery time, with a maximum of 60 days, you can request a full refund. Delay due to customs clearance, weather, or natural disasters, will not be sufficient for a valid claim. If the seller participates in the Guaranteed Genuine program and you received a counterfeit product, you might be compensated two times the total amount. The program mostly covers jewelry, computers, consumer electronics, and digital products.

A dispute for a refund must be opened within 15 days of the delivery of the package. Existing customers can log in to their My AliExpress account, navigate to the Orders section and choose the order where a dispute needs to be opened. You will then be asked to fill in the information on the product, along with pictures and messages to support the claim. As for how the dispute process works, once your form has been submitted, the seller will receive a notification to respond to the dispute within 15 days. If the case is still pending and an agreement could not be reached, the dispute is escalated to the AliExpress Case Management Team that reviews and acts upon it. Users can file a claim within three days after opening a dispute.

  1. Access Live Chat Option

AliExpress does not offer a telephone helpline where you can receive help. However, there is a live chat option to talk to an agent and know the steps to register a complaint. You will need to log in to your account to chat with an agent. Before initiating a chat, you can browse the Help section to know the frequently asked questions on payment, canceling the order, refund, dispute process, returning goods, counterfeit products, or others. You can access live chat on the web or smartphone app.

  1. Support on Social Media

Social media is a powerful communications medium used by most brands. AliExpress has an active presence on Facebook and Twitter. There are ample cases of a tweet and Facebook comment getting noticed by the AliExpress support. Write a short and crisp message that you can post using relevant hashtags to gain traction. Don’t rant on or use expletives to be heard. Social media undoubtedly is one of the novel ways to communicate with a brand.

  1. Report to Better Business Bureau

If your grievance is not satisfactorily resolved, you can approach the Better Business Bureau, a non-profit organization that provides consumer protection and is dedicated to building an ethical marketplace. Though AliExpress is not BBB accredited, you can still file a complaint and post a review, especially if you have been a victim of a scam. Once a complaint has been filed, BBB will forward the same to the business within two days. If the nature of your complaint is critical, you can expect a response from the business. You can file a BBB complaint through this link. All complaints are closed within 30 days.

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