Aliexpress Customer care contacts: Phone number, Email

Aliexpress Customer care contacts

Launched in 2010, Aliexpress is a Product of Alibaba based in China. It is one of the biggest retail companies in the world that actually beats Amazon in some parts of the world, like Russia and Brazil. The company actually ships a good number of items to US consumers at a lower price as compared to Amazon. In this post, I will show you the Aliexpress customer care contacts phone number, email address, and other useful channels to reach support. started as a business-to-business marketing and selling portal. It has so far expanded to be a cloud computing, business-to-consumer, consumer-to-consumer, and even payment services, alike. AliExpress is currently accessible in the languages Polish, Portuguese, English, Italian, Spanish, Dutch, French, German, and Russian. Buyers outside of the country borders for these languages are automatically served with the English version of the site.

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AliExpress is distinct from Amazon since it acts only as an e-commerce stage and does not sell merchandises directly to consumers. It straight connects Chinese businesses with customers. differs from fellow Alibaba group-subsidiary Taobao in that AliExpress platform is primarily steered towards international buyers.

Contact of customer service

Address: Alibaba (China) Co., Ltd:
969 West Wen Yi Road
Yu Hang District
Hangzhou 311121, China

Phone number: +86 571-8502-2088


Online chat: Go Here


More About Aliexpress

On AliExpress official website, shoppers can get millions of products which are spread across 40 categories and many subcategories. There are thousands of retailers, many offering free shipping on various products worldwide. Buyer Protection ensures a safe shopping experience. Customers will receive a full money refund if the order does not reach them or is not matching the information mentioned on the sales page. Besides English language, AliExpress is available in Russian, Korean, Arabic, Spanish, French, Indonesian, German, Italian, Turkish, Japanese, and Hebrew languages.

Products sold on aliexpress

Shopping on the AliExpress platform can be done via the web or from the official app for Android or iOS devices available on all major app stores. You can quickly search for products by keyword or from the categories placed on the menu.

Commodity categories sold on Aliexpress include apparel, video surveillance, tools, smartphones, computers, kitchen appliances,laptops, office/school supplies,computer peripherals, tablets, auto replacement parts,laptop accessories, luggage, shoes,servers, cameras, wearable devices, jewelry products, home decor items, bags, sporting goods, watches, toys, car electronics, exterior/interior accessories, lighting, furniture, home appliances, hardware, among others.

Products can further can be filtered by different parameters such as price. Color, size, and brand. On every product page, you will find a comprehensive description, reviews, feedback by other buyers, packaging details, item specifications, and shipping information. Always Visit the Clearance segment if you are looking for hot bargains.

Payment Methods in Aliexpress

As for accepted modes of payment, shoppers can pay for goods via MasterCard, Visa card, Western Union, Alipay services, American Express, and direct bank transfer. During the checkout page, you will want to watch out for extra import duties, taxes, or additional customs related charges transferred to you.

Aliexpress Customer care contacts:Shipping Methods

Suppliers from China ship products through top logistics companies such as ePacket, UPS, FedEx, China Post, DHL, TNT, EMS, HongKong Post, and even Singapore Post. The item shipping time differs according to the customer region and logistics company operations. AliExpress ships products to over 200 countries worldwide.

Orders are fulfilled within 3 to 60 business days. If you need to return or just cancel your order altogether, you can do the same by signing into your Aliexpress account. Customers need to open a dispute and then request for a refund from the seller.


The refunds can take from 7 to 10 business days.AliExpress further allows people to start an e-commerce company through the dropshipping model. Sellers need not bother about inventory or shipping methods as all of the same is taken care of by Ali suppliers and manufacturers. You can obtain a number of guides on starting a dropshipping business model on the web. For more information or queries regarding payment, cancellation, refund, shipping, or other issues, reach the AliExpress support through the Aliexpress Customer care contacts given above.

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